Black Sparkle Ski Helmet

Please note that this item is available for pre-order only.

Once your order has been shipped, you will be notified with a tracking number via email.

Shipping date will be determined by pre-order launch, you will be contacted directly.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at becontawest@gmail.com. Please note that returns will need to be sent to the following address: 41 Teddy Avenue, San Francisco, California 94134

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at becontawest@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at becontawest@gmail.com.

Here at Beconta, we are committed to ensuring that your purchase arrives safely and promptly. Here is our shipping policy:

Processing Time:

• Orders are currently Pre-Order only, you will be notified by email once your order has shipped. 
  

Shipping Time:

• Once your Pre-Order has shipped, standard shipping typically takes 3-5 business days within the United States.
• Once your Pre-Order has shipped, Expedited shipping options are available for an additional fee.

Shipping Costs:

• Shipping costs are determined by the weight and size of the item, as well as the shipping address.
• Free shipping is available on orders over a certain dollar amount.
• Any additional customs fees or taxes for international orders are the responsibility of the buyer.

Tracking:

• Once your order has shipped, you will receive a confirmation email with tracking information.
• Please allow up to 24 hours for tracking information to update.

Shipping Restrictions:

• We currently only ship within the United States.
• We are unable to ship to P.O. boxes.

If you have any questions or concerns about our shipping policy, please don't hesitate to reach out to our customer service team. We are always here to help.